Returns & Refunds

Last updated: 10 October 2026

A CAD file cannot be returned. Once you have downloaded it you have it, so a purchase is final from the moment the download starts — and we tell you that, in those words, before you pay rather than after.

01Files you buy and download

Downloaded files are not refundable. Buying a part gives you a licence to the STEP, DXF and STL files it produces. The moment the download begins you have the whole of what you paid for, and there is nothing to send back, so the sale is complete and final.

This is not buried in the small print. Before any file purchase goes through, the checkout shows you this sentence with an empty tick box, and the sale cannot proceed until you tick it yourself:

“I want my files delivered immediately. I understand that as soon as the download starts I lose my right to cancel this purchase for a refund, because the files cannot be returned.”

We record that you agreed, when, and the exact wording you saw. The box is never pre-ticked, because agreeing to something has to be a thing you did.

Previewing is free. You can describe a part, see it in 3D, adjust its dimensions and read its measured verification report without paying anything. Payment is only for the manufacturable files. Use the free preview to be sure of the part first — that is what it is for.

02When we do refund a file purchase

Three cases, and they are about our failure rather than a change of mind:

The download never worked. You paid and the files did not arrive, or the file is corrupt and we cannot supply a working one.
You were charged more than once for the same part, or charged for a part you did not buy.
The files are not the part the page described. Not "not what I hoped for" — the geometry does not match the dimensions the listing stated. Every part carries a measured report of what was actually built, so this is checkable rather than a matter of opinion.

Email hello@dailyvolex.com with your order and what happened. Refunds go back to the card you paid with.

03Pro subscriptions

A subscription is a service rather than a file, so it works differently and we are not going to pretend otherwise.

Cancel any time. Cancelling stops the next renewal.
In your first 14 days, you can cancel and get the unused part of that period back. You pay for the part of it you used. The checkout tells you this before you subscribe, in these words: “I want my subscription to start now, before the 14-day cancellation period ends. I understand that if I cancel within those 14 days I will be charged for the part of the period I have already used.”
After 14 days, cancelling takes effect at the end of the period you have already paid for. You keep Pro until then, and we do not refund part-months.

Files you downloaded while subscribed stay yours. Cancelling does not take them away.

04Parts bought from other sellers

Some listings on the marketplace are sold by other people, not by us. The rules above still apply — downloaded files are final, and a failed download or a wrong charge is still put right. Contact us rather than the seller and we will handle it, including recovering the seller's share where a refund is due.

05Your statutory rights

If you are a consumer in the UK or EU you normally have 14 days to cancel an online purchase. For digital content that right ends once delivery starts, provided you expressly agreed to it starting and acknowledged what it meant — which is exactly what the tick box in section 01 is for, and why it is worded the way it is instead of being a line in these terms.

Nothing here removes a right you have by law, and we are not trying to argue you out of one. If you think something has gone wrong with a purchase, write to us and we will look at it properly.

Questions? Email hello@dailyvolex.com.
See also Privacy & Terms.
Volex Labs — sole trader, United Kingdom. Trading address: Flat 5, Somerton House, Broad Street, Somerton, England, TA11 7ND.